Returning Parts to Peterson

Full credit will be issued if:

  • Item is returned within 30 days of purchase
  • Item was sold from Peterson stock
  • Stock Parts-$35.00 minimum return value

Partial credit will be issued under the following conditions:

  • Non Stock Parts - $50.00 minimum return value
  • Non Stock parts will be charged 15% within 30 days of purchase
  • Items returned after 30 days of purchase date will be charged 20% restocking fee
  • Items returned after 60 days will be charged 25% restocking fee
  • Items returned after 90 days will be subject to negotiated settlement

Peterson will not accept Stock or Non-Stock Parts for return if the item is:

  • Removed from a machine or engine
  • Incomplete, weathered, or damaged
  • Unidentified
  • Removed from sealed packages
  • Having an indication that protective caps plugs or coverings were removed
  • Discontinued
  • Not in a saleable condition or in original packaging
  • Any electrical components
  • Non-Stock Glass
  • Any literature

Non-Returnable Parts

  • The following parts will not be accepted for return:
  • Made to Order parts by Caterpillar
  • Damaged parts
  • Made to order hoses- if possible hose is returned to hose shop and fittings are reused
  • Cat built hoses that have been used or contaminated (ie. missing plastic caps)
  • Seals and O-Rings
  • Open Kits (gaskets, seals, o-rings, bearings etc)
  • Batteries-if used  or installed
  • Paint, chemicals, shop supplies etc.
  • Oil-open container
  • Wiring harness
  • Used/Installed parts
  • Major Electrical Components used or installed (ie. starters, solenoids, alternators etc)
  • Minor Electrical Components (ie. switches, wire connectors etc)
  • Electronics (ie. ECM, controller, monitor, etc) installed components will not be accepted
  • Opened filters (ie. seal on package has been broken)
  • Glass

All parts are subject to inspection.  Any special circumstances will be dealt with on an individual basis with Parts Dept. Management. All cores must be returned within 30 days of purchase. Freight Charges will not be refunded unless Peterson is at fault. Non-Caterpillar parts will be considered on an individual basis. Items found not acceptable for return will be held for a period of 10 days to allow for customer disposition. Peterson assumes no responsibility for rejected parts beyond 10 days.

This parts return policy does not pertain to warranty claims or parts ordered in error by Peterson.  In any case, Peterson reserves the right to cancel or alter any portion of this policy without prior notice.   Rev 5/08