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Parts Return Policy

Returning Parts to Peterson

Full credit will be issued if:

  • Item is returned within 30 days of purchase
  • Item was sold from Peterson stock
  • Stock Parts-$35.00 minimum return value

Partial credit will be issued under the following conditions:

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Parts

Caterpillar's worldwide parts distribution network—combined with Peterson's 18+ million dollar parts inventory—means that we can get just about any part you need within 24 hours. And since Peterson maintains more than 100 parts drops throughout our territory, the parts you need are only a phone call or click away.

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Maintenance

Customer Support Agreements

A Customer Support Agreement (CSA) is a tailored contract that helps you lower your cost per unit of production. Agreements are customized to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that Peterson will provide you with careful planning and ongoing attention that will help you succeed.

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Field Service

Service When You Need It

Peterson offers extensive 24hr on call field service to all of its customers. An entire fleet of heavy duty service trucks and lube trucks are waiting to respond to your every service need. Whether there is a minor malfunction that needs a quick fix or an inexplicable system shutdown our service technicians are up to the job. Some of our field service capabilities include:

  • Oil Sampling Analysis (SOS)
  • Welding and Metal Fabricating
  • General Engine Service
  • General Mechanical Repair
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Rebuild Capabilities

The heavy equipment industry can be hard and fast-paced. Rugged worksites take their toll on components and new technology can make older machines obsolete. We offer multiple rebuild options to maintain uptime while reducing the cost of ownership and production.

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