When every minute matters,
you deserve a plan that protects them all:
Next-day parts
Two-day repairs
This is our Services Commitment, exclusive to a Cat® Customer Value Agreement.
Nobody has time for downtime. Every minute a machine sits, you’re losing money and momentum. That’s why our Services Commitment is simple: Next-day parts. Two-day repair. Getting you back to work.
With faster service, and dealer technician support, we help you stay ahead of breakdowns and keep your machines working as hard as you do.
BECAUSE TIME IS MONEY.
Parts Support CVA – Convenience
Parts Availability: Parts by the next business day
- Maintenance, wear, and common repair parts* delivered by the next business day, or you’ll receive Cat Credits up to $1000
Premium Service CVA – Performance
Parts Availability: Parts by the next business day
- Maintenance, wear, and common repair parts* delivered by the next business day, or you’ll receive Cat Credits up to $1000
Service Completion: Back to work in two business days**
- Your equipment is back to work in two business days, or you’ll receive Cat Credits of $1000
*Parts guarantees are associated with specific machine serial numbers; to qualify for delivery guarantee, a part must be intended for use in a machine covered by a qualifying CVA.
**Applies to common repairs. Contact dealer for major repair commitment and T’s & C’s.
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