Services Commitment

OUR SERVICES COMMITMENT MEANS YOUR PARTS & SERVICE NEEDS ARE OUR TOP PRIORITY

Parts when promised—or you get paid. As part of our Services Commitment in a CVA, your maintenance parts will be available by the next business day. Common repair parts? By the second business day. If they're not, we'll help cover costs by giving you a Cat Credit for the value of the late part, up to $1,000.

Parts Support CVA

Parts when promised – or we pay (Parts availability) 

• Maintenance parts by the end of the next business day
• If maintenance parts aren't available by end of next business day or when you need them (promise date), we'll help cover the costs of your parts up to $1,000 in Cat Credits

Premium Service CVA

Parts when promised – or we pay (Parts availability) 

• Maintenance parts by the end of the next business day
• Common repair parts by the end of the second business day
• If maintenance parts (end of next business day) or common repair parts (end of the 2nd business day) aren't available when you need them (promise date), we'll help cover the costs of your parts up to $1,000 in Cat Credits

Services Priority – or we pay (Technician availability)

• Priority appointment scheduling, diagnostics and progress updates
• Second-day technician response time to address unplanned repairs
• If response time exceeds two business days, we’ll help cover the costs of labor up to $1,000 of Cat Credits